Patient Rights & Responsibilities – Javitri Hospital & IVF Centre

At Javitri Hospital & IVF Centre, we are committed to providing ethical, compassionate, and high-quality healthcare. This Patient Rights & Responsibilities Policy outlines the fundamental rights of patients seeking care at our hospital, as well as the responsibilities expected from patients and their attendants to ensure a safe, respectful, and effective healthcare environment.

This policy applies to all patients, attendants, visitors, and caregivers accessing services at Javitri Hospital, whether through in-person consultations, diagnostic services, treatments, or digital communication channels.

1. Patient Rights

Every patient receiving care at Javitri Hospital has the right to respectful, dignified, and non-discriminatory treatment at all times. Patients are entitled to receive care regardless of gender, age, religion, caste, nationality, or socioeconomic status, in accordance with applicable laws and ethical medical standards.

Patients have the right to receive clear and understandable information regarding their medical condition, diagnosis, proposed treatment options, potential risks and benefits, expected outcomes, and estimated costs of treatment. Patients also have the right to ask questions, seek clarifications, and participate actively in decisions regarding their care.

Patients are entitled to privacy and confidentiality of their personal and medical information. Javitri Hospital shall take reasonable measures to safeguard patient records and personal data in accordance with applicable data protection laws and hospital policies. Patients have the right to access their medical records, subject to legal and institutional requirements.

2. Right to Informed Consent and Choice

Patients have the right to provide informed consent before any medical procedure, investigation, or treatment is initiated, except in cases of medical emergencies where immediate intervention is necessary to protect life or prevent serious harm. Javitri Hospital ensures that consent is obtained in a manner that is voluntary, informed, and comprehensible to the patient or their legally authorized representative.

Patients have the right to be informed of alternative treatment options, including the option to seek a second opinion, where clinically appropriate. Patients also have the right to refuse or discontinue treatment, subject to medical advice and legal considerations, after being informed of the potential consequences of such decisions.

Javitri Hospital respects patient autonomy while ensuring that all care provided is in accordance with ethical medical practice and applicable laws.

3. Right to Safety, Quality Care, and Continuity of Treatment

Patients have the right to receive safe, quality, and timely medical care in a clean and secure environment. Javitri Hospital is committed to maintaining clinical standards, infection control protocols, and patient safety measures across all departments and services.

Patients have the right to continuity of care, including appropriate referrals, follow-up care, and discharge information, as medically indicated. Patients shall be informed about post-treatment care plans, medications, follow-up schedules, and any precautions necessary for recovery and long-term health management.

4. Patient Responsibilities

Patients are responsible for providing accurate, complete, and truthful information regarding their medical history, current health condition, medications, allergies, and any previous treatments. This information is essential to enable healthcare providers at Javitri Hospital to offer safe and effective medical care. Patients are expected to inform the medical team promptly of any changes in their health status or concerns that may affect treatment outcomes.

Patients are responsible for following the prescribed treatment plans, medication instructions, and clinical advice provided by their healthcare professionals. If a patient chooses not to follow medical advice or discontinues treatment, they are encouraged to discuss their concerns with the treating doctor to understand potential risks and consequences. Javitri Hospital shall not be liable for adverse outcomes arising from non-compliance with medical instructions.

5. Responsibilities Regarding Conduct and Respect

Patients, attendants, and visitors are expected to behave in a respectful, cooperative, and lawful manner within hospital premises. Any form of abusive behavior, verbal or physical harassment, threats, or disruptive conduct towards medical staff, other patients, or hospital personnel will not be tolerated. Javitri Hospital reserves the right to take appropriate action, including restriction of access to hospital facilities, in accordance with applicable laws and hospital policies.

Patients and visitors are required to adhere to hospital rules, safety protocols, infection control measures, visiting hours, and security procedures. This includes compliance with hygiene practices, restricted access areas, and emergency protocols to ensure the safety and well-being of all individuals within the hospital environment.

6. Financial Responsibilities and Compliance

Patients are responsible for understanding the estimated costs of treatment, diagnostic procedures, hospital stays, and other services availed at Javitri Hospital. Patients are expected to settle bills, charges, and fees in a timely manner in accordance with hospital billing policies. Any queries regarding billing or financial arrangements should be raised with the hospital administration prior to or during the course of treatment, wherever feasible.

Patients are responsible for providing accurate insurance details, if applicable, and for complying with the terms and conditions of their insurance provider. Javitri Hospital shall not be responsible for any delays or denials of insurance claims arising from inaccurate information provided by the patient or insurer-specific policies.

7. Privacy, Confidentiality and Medical Records

Javitri Hospital is committed to maintaining the privacy and confidentiality of all patient information in accordance with applicable laws, ethical standards, and hospital policies. Patient medical records, personal details, and treatment information shall be accessed only by authorized healthcare professionals and staff involved in the delivery of care or administration, except where disclosure is required by law.

Patients have the right to access their medical records and obtain copies of relevant documents, subject to hospital procedures and applicable legal requirements. Any request for access to medical records shall be handled in a secure and confidential manner to protect patient privacy.

8. Complaints, Feedback and Grievance Redressal

Javitri Hospital encourages patients and their families to provide feedback regarding their care experience, services, and facilities. Patients have the right to raise concerns, complaints, or grievances related to the quality of care, conduct of staff, billing issues, or any aspect of hospital services without fear of retaliation or discrimination.

All complaints and grievances shall be addressed in a fair, transparent, and timely manner in accordance with Javitri Hospital’s internal grievance redressal mechanisms. Patients may approach the hospital administration or designated grievance redressal authority for resolution of concerns.

9. Policy Updates and Contact Information

Javitri Hospital reserves the right to amend, update, or modify this Patient Rights & Responsibilities Policy from time to time to reflect changes in legal requirements, clinical practices, or hospital operations. Any updates to this policy shall be published on the hospital’s website and shall become effective from the date of publication unless stated otherwise.

For any queries, clarifications, or concerns regarding this policy, patients may contact:

Javitri Hospital & IVF Centre
Lucknow, Uttar Pradesh, India
Phone: 9429690720
Email: info@javitrihospital.co.in
Website: https://javitrihospital.co.in