Privacy Policy for Javitri IVF Center (WhatsApp API)
Effective Date: 1 sep 2024
At Javitri IVF Center, we value your privacy and are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, and safeguard your data when using our services, particularly through the WhatsApp API.
Information We Collect
When you interact with us via WhatsApp, we may collect the following information:
– Personal Information: This includes your name, contact number, email address, and any other information you choose to provide while interacting with our representatives.
– Medical Information: If you share any medical information for consultation purposes, such as treatment history or medical reports.
– Communication History: We may store your messages and any relevant communication to better assist you in your inquiries.
2. How We Use Your Information
The information collected through WhatsApp will be used for the following purposes:
– To respond to your inquiries or provide consultation.
– To schedule appointments and provide treatment-related updates.
– To improve our services based on your feedback.
– To send important notifications or updates about your treatment.
– For internal record-keeping and legal compliance.
3. Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. Your data may be shared in the following cases:
– With Healthcare Providers: Information shared may be used by doctors or specialists to provide medical advice or treatment.
– Service Providers: We may share your data with third-party service providers (e.g., WhatsApp API provider) who assist us in running our services, but only under strict data protection agreements.
– Legal Obligations: We may disclose your information if required to do so by law or in response to legal requests.
4. Data Security
We take the security of your information seriously. We have implemented various security measures, including encryption, to protect your personal data from unauthorized access or disclosure.
However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your information.
5. Your Rights
You have the right to:
– Access the personal data we hold about you.
– Request correction or deletion of your data.
– Withdraw your consent to the processing of your data.
– Opt-out of marketing or informational messages.
You can exercise these rights by contacting us directly via WhatsApp or our email.
6. Data Retention
We retain your data for as long as necessary to fulfill the purposes outlined in this policy unless a longer retention period is required or permitted by law.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be communicated through WhatsApp or posted on our website. Please review this policy periodically for any updates.
8. Contact Us
If you have any questions or concerns about this Privacy Policy or your personal information, please contact us at:
Javitri IVF Center
Lucknow, India
Phone: 9429690720
Email: info@javitrihospital.co.in
